PRIVACY POLICY
Last Updated: August 31, 2025
Effective Date: August 1, 2025
1. INTRODUCTION
LOOKING FOR TROUBLE SRL ("we," "us," "our," or "the Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our RADIANT WhatsApp Business messaging service (the "Service").
This policy applies to all users who interact with our Service through WhatsApp. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Information Provided Through WhatsApp
When you interact with our Service via WhatsApp, we may collect:
Phone number
WhatsApp profile name
Profile picture (if publicly available)
Message content and attachments
Timestamp of messages
Message delivery status
2.2 Information You Provide
Any information you voluntarily share in conversations
Documents, images, or files you send
Feedback and inquiries
Transaction-related information
Contact preferences
2.3 Automatically Collected Information
Device information (device type, operating system)
Usage data (interaction frequency, feature usage)
Log data (IP address, access times)
Communication metadata
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
To provide and maintain our Service
To respond to your inquiries and fulfill your requests
To send administrative information and updates
To provide customer support
To improve our Service and develop new features
To detect, prevent, and address technical issues
To comply with legal obligations
To protect our rights and prevent misuse of the Service
4. LEGAL BASIS FOR PROCESSING
We process your personal data under the following legal bases:
Consent: When you have given explicit consent
Contract: To perform our contractual obligations
Legitimate Interests: For our business operations
Legal Obligations: To comply with applicable laws
5. DATA SHARING AND DISCLOSURE
We may share your information in the following circumstances:
5.1 Service Providers
With third-party vendors who perform services on our behalf (hosting, analytics, customer support)
5.2 Business Transfers
In connection with any merger, sale of company assets, or acquisition
5.3 Legal Requirements
To comply with legal obligations
To respond to lawful requests from public authorities
To protect our rights, privacy, safety, or property
5.4 With Your Consent
With your explicit consent for any other purpose
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Criteria used to determine retention periods include:
Duration of our relationship with you
Legal obligations
Statute of limitations
Relevant industry standards
7. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Employee training on data protection
Incident response procedures
8. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights:
Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Receive your data in a portable format
Objection: Object to certain processing activities
Restriction: Request restriction of processing
Withdraw Consent: Withdraw previously given consent
To exercise these rights, contact us at contacto@lookingfortrouble.ai
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. CHILDREN'S PRIVACY
Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.
11. THIRD-PARTY SERVICES
Our Service operates through WhatsApp, which is owned by Meta Platforms, Inc. Your use of WhatsApp is governed by WhatsApp's Terms of Service and Privacy Policy. We recommend reviewing their policies at:
WhatsApp Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
WhatsApp Terms of Service: https://www.whatsapp.com/legal/terms-of-service
12. COOKIES AND TRACKING
Our WhatsApp Service does not use cookies. However, we may collect analytics data to improve our Service performance and user experience.
13. CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
Right to know about personal information collected
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending a notification through our Service when appropriate
15. CONTACT INFORMATION
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Data Controller:
LOOKING FOR TROUBLE SRL
Mendoza 2271
Rosario, Santa Fe
Argentina
Email: contacto@lookingfortrouble.ai
Phone: +5493416753126
Website: https://lookingfortrouble.ai
16. GRIEVANCE MECHANISM
If you have any complaints or grievances regarding our data practices, you may:
Contact our privacy team at contacto@lookingfortrouble.ai
We will acknowledge your complaint within 48 hours
We aim to resolve all complaints within 30 days
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
17. CONSENT
By using our RADIANT WhatsApp Business Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
FOR ARGENTINA RESIDENTS:
This Privacy Policy complies with the Argentine Personal Data Protection Law (Ley 25.326 de Protección de Datos Personales) and its regulations. You have the right to access, update, and delete your personal information. The Argentine Agency for Access to Public Information (Agencia de Acceso a la Información Pública) is the control authority for the Personal Data Protection Law.
FOR EUROPEAN UNION RESIDENTS:
This Privacy Policy complies with the General Data Protection Regulation (GDPR). You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
FOR BRAZIL RESIDENTS:
This Privacy Policy complies with the Lei Geral de Proteção de Dados (LGPD).
FOR CALIFORNIA RESIDENTS:
This Privacy Policy includes disclosures required by the California Consumer Privacy Act (CCPA).
© 2025 LOOKING FOR TROUBLE SRL. All rights reserved.